Welcome to our FAQ Help Center! Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you can’t find the answer you’re looking for, feel free to reach out to us using the contact form.
Our dolls are made with high-quality yarn, hypoallergenic stuffing, and safe embellishments.
Yes, our dolls are designed with safety in mind. However, some may include small parts, so we recommend checking the product description.
Absolutely! We love creating custom crochet dolls. Contact us with your idea, and we’ll make it happen.
Spot clean gently with a damp cloth and mild soap. Avoid machine washing or drying to preserve the doll’s shape.
With proper care, our dolls are designed to maintain their shape and durability for years to come.
Yes, we create special designs for holidays and seasons. Keep an eye on our shop for limited-edition collections!
Absolutely! We offer personalization options for many of our dolls. Contact us for details on adding names or custom touches.
Use the contact form on the right, and we’ll get back to you as soon as possible.
We accept returns within 14 days of receipt for unused items in their original condition. Custom orders are non-refundable.
Yes, exchanges are possible for items of equal value. Contact us for assistance.
If your doll is damaged in transit, please reach out to us within 7 days with photos, and we’ll send a replacement.
Yes, we ship worldwide. Shipping times and costs vary depending on your location.
Handmade dolls typically take 5–7 business days to create, plus shipping time.
Once your order is shipped, we’ll send you a tracking number via email.